How do I deal with people causing problems on my Facebook page?

I recently offered advice to someone needing help with a person who was causing big problems on their Facebook business page.  Their page has over 6,000 likes, but they were worried that they would have to shut it down due to these couple of people (who had caused problems at their physical location the weekend before to the point that the sheriff was called and they were removed from the property.)  They had turned off ability for anyone to comment on the page, but that isn’t really what you want in social media.

Here is the advice I gave: […]