How to Ask for Online Reviews

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ask for online reviews

Have you ever wanted to collect some online reviews, but you’ve been afraid that even though it seemed the customer had a good experience you just never know what they’re going to say? I’ve got a tip for you on how to make asking for online reviews work great to properly showcase your business. We all always hope that we provide great customer service, and that our customers are happy with whatever product or service they receive. We also know, in reality, there’s going to […]

Online Reputation Management

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Online Reputation Management for Businesses The need for online reputation management for businesses: 82% of U.S. adults say they at least sometimes read online customer ratings or reviews before purchasing items for the first time, including 40% who say they always or almost always do so. (Pew Institute) 65% of U.S. adults who say they always or almost always read online ratings and reviews believe that they are generally accurate. (Pew Institute) Every one star increase in a Yelp rating means a 5 to 9% increase […]

Why negative comments online can be good

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Everyone has been there.  You think business is going along fine, and then you read a negative review or comment that someone posted about your business online. Awesome! And I’m not being facetious – or crazy! – because even these negative comments can be your friend. Criticism online can be hard to hear, but it can also make your business better. Things that your customers won’t say directly to you are the things they will say to their friends on social media. Take each comment seriously, […]