Important Information
& Links for
Current Clients
Announcements
The office will be closed November 23-27 for holiday as our team spends time with their families. Any scheduled tasks will still occur but we will not be available by phone or email except for emergencies.
Thank you!
Client Portal
Almost everything you need can be found in your client portal.
- Client scheduler
- Proposal
- Scope of Work
- Invoices
Contacting Us
There are multiple ways you can connect with us.
Email (preferred): [email protected] or [email protected]
Text: emergencies only or to notify us of an urgent email, 512-591-8295
Appointments: clients schedule below. If you have hourly services, your appointment time may count towards those packages.
Chat: chat bubble is on the bottom right of our website. If we have team online we will likely respond immediately; otherwise will will follow up via email or phone.
Project email: if you have been provided a special project email address, please send your To-Do items to this email address. Please do not send non-task emails to this address. Not all projects will have a special project emails.
Schedule Appointment
Whenever we speak directly with you, we like to make sure that we are free of other distractions and can focus solely on our discussion. Scheduling an appointment is the best way to insure that everyone is available at the same time to focus on you and your business with no distractions.
Not a client yet? You can schedule using our public scheduler here.
Special Project Links
SEO Clients: access your SEO Reporting and Audit Tool here:
Social Media Clients: access your Scheduling and Reporting Tool here (some packages):
Availability & Updates
We want to serve you as thoroughly as possible, and maintain the personal hands-on focus on your project, without the high expense that would be passed along to you if we were an on-call agency.
None of our projects currently entail staff devoted 40 hours per week to only one client. This means they may not always be able to pick up the phone or immediately respond to messages. Because of this, we have outlined the best way for us to stay connected throughout your project in some of our notes above.
We focus on using your project time, and your investment, as efficiently as possible. Obviously, the initial phase of any new project likely will require use to stay in contact a bit more frequently than later stages will require. More frequent initial communication does not mean that the same frequency of communication will need to be maintained throughout your entire project. Some long-term projects may only involve monthly reporting unless you schedule meetings or request an additional update – this is what most of our longest-term clients prefer.
We usually respond to messages by the next business day, although if you have not heard from us please follow up since its possible your message may not have made it through. Spam filters can always impact your deliverability despite the precautions we take on our end to help prevent that.
Note that we highly value our team members since we select only the best, and that also means we highly value their personal time. We do not normally work evenings, weekends or holidays, and projects that require those hours may incur an upcharge to cover overtime.
