- +1 512-591-8295
- [email protected]
- Mon - Fri: 9:00 - 16:00
Important Information
& Links for
Current Clients
Announcements
During holidays, scheduled tasks will still occur but we may not be as readily available by phone/email/text except for emergencies. We will respond to all messages as quickly as possible. Thank you!
Upcoming holidays:
- Thanksgiving – Nov . 26 – 30
- Christmas – Dec. 23 – 27
- New Year – Dec. 30 – Jan. 3
Client Portal
Almost everything you need can be found in your client portal.
- Client scheduler
- Proposal
- Scope of Work
- Invoices
Log in using your email address and the password that we emailed to you a few days after your project start date; or use “forgot password”.
Contacting Us
There are multiple ways you can connect with us.
Email (preferred):
[email protected] or [email protected]
Text:Â
For emergencies or to notify us of an urgent email, 512-591-8295
Appointments:Â
Clients can schedule below. If you have hourly services, your appointment time may count towards those packages.
Chat:
Using the chat bubble is on the bottom right of our website. If we have team online we will likely respond immediately; otherwise will will follow up via email or phone.
Project email:
if you have been provided a special project email address, please send your To-Do items to this email address. Please do not send non-task emails to this address. Not all projects will have a special project emails.
Schedule Appointment
Whenever we speak directly with you, we like to make sure that we are free from other distractions and can focus solely on our discussion. Scheduling an appointment is the best way to insure that everyone is available at the same time to focus on you and your business.
Not a client yet? You can schedule using our public scheduler here.Â
Special Project Links
SEO Clients:Â access your SEO Reporting and Audit Tool here:
Social Media Clients:Â access your Scheduling and Reporting Tool here:
Availability & Updates
We want to serve you as thoroughly as possible, and maintain the personal hands-on focus on your project, without the high expense that would be passed along to you if we were an on-call agency.
Timing
None of our projects currently entail staff devoted 40 hours per week to only one client, and most projects do not involve daily work. This means the team may not always be able to pick up the phone or immediately respond to messages. Because of this, we have outlined the best way for us to connect throughout your project in the “Contacting Us” section above.
Frequency
We focus on using your project time, and your investment, as efficiently as possible. Obviously, the initial phase of any new project likely will require use to stay in contact a bit more frequently than later stages will require. More frequent initial communication does not mean that the same frequency of communication will need to be maintained throughout your entire project.  Some long-term projects may only involve monthly reporting unless you schedule meetings or request an additional update – this is what most of our longest-term clients prefer.Â
Response
We strive to respond to messages by the next business day, although if you have not heard from us please follow up since its possible your message may not have made it through. Spam filters can always impact your email deliverability despite the precautions we take on our end to help prevent that.
Evening/Weekend/Same Day
Note that we highly value our team members since we select only the best, and that also means we highly value their personal time. We do not normally work evenings, weekends or holidays. Most projects do not include same day work unless there is an emergency. Projects that request or require these may incur an upcharge to cover overtime.Â
